Sugar Shack Crafts

SHIPPING

Shipping and handling charges are based on the amount ordered. Orders will be shipped to the PayPal given address unless discussed prior to purchase. All orders will be shipped via USPS priority mail and will have a USPS tracking number. Please allow 2 - 3 business days for shipping. We are not responsible for damaged, lost, or stolen packages once we have tendered to the carrier.  Claim information can be found at www.usps.com

PERSONAL INFORMATION

Your personal information is gathered for order processing ONLY. We will not share your information with any third party. You e-mail address will also remain confidential.

PAYMENT

Payment is due (via PayPal or Money Order) when your order is placed.  4.167% GE tax will be added to all purchases for Hawai`i Residents. No PayPal account is needed to submit payment. All major credit cards accepted through PayPal.

REFUNDS AND EXCHANGES

Due to the nature of our DIY - Printable products, there are absolutely no refunds, exchanges, or returns. In addition, there will be no refunds due to color variations. Please note that colors may vary between online viewing and the actual printed product. All monitors display colors differently so please take this into consideration when placing your order. In in doubt, please print the proof before approving the final file. 
Please note that all color corrections, spacing issues, font selections, etc. must be done during the proof stage.  Any changes made after we send the final file will incur additional fees. We do not save your files due to space limitations and privacy issues.  Once the final files are sent, the files are deleted unless discussed prior to purchase.  The file will be recreated and a new order will need to be placed

For luggage tag items, if for any reason you are not satisfied with your item, please contact us within 3 days of receipt. Color variation as well as damaged, lost, or stolen packages after we tend to the carrier also apply to the no refund policy.

If you are still unsatisfied with your product, I will be happy to work with you to reach a solution.

ADDITIONAL POLICES AND FAQs

All final DIY - printable invitations or announcements will be e-mailed to address given at check out. If ordering multiple files, files will be accessed via DropBox. NO items such as CD or printed materials will be mailed. Final DIY - printable items will be sent as high resolution 4” x 6” or 5” x 7” jpg files unless listing states a different size.  Also available upon request, a PDF file with multiple images for printing on an 8.5” x 11” sheet. Please request this when ordering in the Note to Seller box. 

While our website and Etsy Shop is open 24 hours for purchases, please see below for standard hours of operation for customer service, communication, and design:

Monday through Friday: 9:00 am to 6:00 pm Hawai`i Standard Time
Saturday: 10:00 am to 4:00 pm  Hawaii Standard Time
Sunday: CLOSED
Holidays: CLOSED

All orders placed after 4:00 pm Hawaii Standard Time on Saturday will be processed on the following Monday. If it is a holiday, it will be placed on Tuesday. 
Rush fee is available in case you didn’t allow enough time to place your order. Please contact us at sugarshackcrafts@gmail.com and we will be happy to help you.